At Collectaeon, we are committed to providing exceptional support to our members. Our dedicated team is available to assist you with any questions or concerns regarding your luxury asset management needs.
For general inquiries and support, please reach out to us at:
Email: support@collectaeon.com
As an invitation-only platform, our members receive priority support with personalized assistance. If you are a current member, please use your dedicated support channel for expedited service.
How do I become a member?
Collectaeon operates by invitation only. Access is granted exclusively through personal invitation to qualifying High Net Worth (HNW) and Ultra-High Net Worth (UHNW) individuals.
What types of assets can I manage?
Our platform supports a wide range of luxury assets including cars, boats, bikes, watches, whiskey, wine, high jewelry, and more.
Is my data secure?
Absolutely. Collectaeon is built from the ground up with privacy, anonymity, and security as core principles. Your data is protected with enterprise-grade encryption and security measures.
How long does the initial onboarding take?
Our onboarding for average portfolios is designed to be completed in under 45 minutes; we can also coordinate directly with your Executive Assistant to handle the setup on your behalf.
Can this app integrate with my existing wealth management tools?
We offer CSV download. If your tools support this you can easily integrate the data.
Is there a mobile version for secure access while traveling?
Yes, iOS and Android apps are available.
What happens if I lose my device?
Access is controlled from our web app. If you are at all concerned please log in and change your password.
How do you handle multi-jurisdictional assets?
The app is built to handle complex global structures, supporting multiple currencies and localized reporting standards for assets held in various international locations.
What is your guaranteed uptime?
We maintain a 99.99% service level agreement (SLA), supported by geographically redundant Tier-4 data centres to ensure your data is available whenever you need it.
Do I have a dedicated point of contact?
We offer a dedicated concierge 7 days per week via support@collectaeon.com.
How often is the platform updated?
We push seamless "invisible" updates regularly to enhance security and features without interrupting your workflow; major updates will include detailed briefings.
Does the web app provide real-time asset insights?
The platform is optimized for precision. It centralizes your critical data points into a single "command center," providing high-speed, intuitive dashboards that eliminate the friction of switching between multiple systems or spreadsheets.
Are there any hidden transaction fees?
No. We operate on a transparent, flat-fee subscription model; all costs related to data storage, security audits, and concierge support are included in your premium tier.
Do you offer bespoke pricing for complex structures and/or Family Offices?
Yes, for entities managing multiple households or complex corporate structures, we offer tailored enterprise licensing and dedicated server instances.
In what jurisdiction is my data stored?
Your primary data is stored in highly secure and private data centres in Switzerland.
Who legally owns the data I upload?
You retain full, exclusive ownership of your data. We do not monetize your information or share it with anyone. You have a direct line to our Data Privacy Officer, any time, at cliff@collectaeon.com.
How can I permanently delete my information?
You can permanently delete all your data in the app at any time.
Can I export my data if I choose to leave the service?
Absolutely. You can download your data at any time into a CSV file. Please read our privacy policy for more details.
How does this app support multi-generational wealth planning?
Legacy planning is at the core of our platform. You can use the app to document legacy goals, organize critical digital records, and ensure your financial plan reflects your values for future generations. See details in our quick start guide "about tags".
Can I coordinate with my team of external advisors through the platform?
Yes. This can be done by sharing your tags and/or downloading all of your data into a CSV file.